Gold Medal Customer Service
By: Drew Stevens Ph.D.
Today’s competitive organization needs to do things different and more importantly deliver value to the consumer. Customer Service provides less cost of acquisition with happier and more energized clients. In fact, selling is less costly. If prospective clients are finding value by achieving expectations, then your closing ratios will increase dramatically.
This book offers immediate solutions to the challenges managers face every day. Readers obtain real life examples, and interactive exercises so that they can achieve immediate client impact! Whether you are a new manager seeking to expand your skills or a seasoned professional looking to broaden your knowledge base this interactive book will give you immediate feedback to your client service issues.
You can learn more about Drew or purchase his book online
